The player from Germany is facing an issue with depositing money as funds were deducted from his bank account, but there is no credit in his casino account yet. He is also not receiving any response from the support team.
NationalBet Casino - Player is delayed in receiving deposit.
Amount: €20
NationalBet Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.0
NationalBet Casino has a Safety Index of 6, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for player to reply
15d 15h 13m 26s
Case summary
2 weeks ago
Public
Public
2 weeks ago
Translation
My money was deducted from my bank account, but I've been waiting for hours for a credit to my casino account... the support team isn't responding and is leaving me in the dark!
Automatic translation:
Public
Public
2 weeks ago
Dear siggi,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
siggi has 15d 15h 13m 26s to reply
