National Casino - The player's unable to open any game.

Good evening, yesterday I deposited the amount of €20 and I have reached the point where I have fulfilled the conditions of the bonus, I request a withdrawal of the amount of €450 and it cancels my request because they do not receive documents by email. However, on their page the identification does not open to put I also tried the documents from other computers because they say it's my mobile phone. My problem is that at the moment I have 240€ in my account and suddenly in any game it won't let me enter to play since the withdrawal with them is in vain saying in a message in all the games that they are not available in my country.I have one how much in it can't be idle...their answer was that they don't know when my issue will be fixed so I can play again.I find it very unfair since it's not a general problem on their website and it concerns me. It's unfair to gamble your money and suddenly be told you can't because your country Greece doesn't open any games.

Hello Beautydiamond_19,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with National Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is the verification ongoing? What kind of bonus did you claim? Since when is the issue with the games going on?? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Initially, I made a withdrawal request, but for the identification, the documents are accepted through the site and not by email. However, through his page, the documents are not uploaded. It shows a license cancellation message from the computer and mobile phone. I spoke with them today. After no game they wouldn't let me play saying that there is no license for my country. In the chat I had a hard time getting along because they answered with automated answers. A while ago I wanted to close the rest playing it because I think I couldn't figure it out. The games played normally after that from many hours and I zeroed my balance.

Hello Beautydiamond_19,

Do I understand it correctly that your balance is now basically zero?

If yes, I would recommend to chose a different casino as experiencing issues right from the beginning isn't a good sign.

Dear Beautydiamond_19,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

My balance is zero yes!!! I will definitely prefer something else, I don't go into the process of losing money without a response, thank you

The complaint will be now closed as the player's balance is zero and decided to play in a different casino.