The player's struggles to verify his account as the casino is keep requesting new documents. The complaint was resolved as the player received his money after the successful verification.
National Casino - The player's struggles to verify his account.
Amount: 2,600 R$
National Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Hello jof200,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with National Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you speak to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents and they may request any deposit method verification if you ever used it in the casino or even a sister casino.
Looking forward to your answer.
Regards,
Nick
