Home Complaints National Casino - The player's struggles to verify his account.

National Casino - The player's struggles to verify his account.

Amount: 2,600 R$

National Casino
Questionable reputation
Submitted: 17 Jan 2023 | Resolved : 23 Jan 2023
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 weeks ago

The player's struggles to verify his account as the casino is keep requesting new documents. The complaint was resolved as the player received his money after the successful verification.

Private
3 weeks ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
3 weeks ago

Hello jof200,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with National Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you speak to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents and they may request any deposit method verification if you ever used it in the casino or even a sister casino.

Looking forward to your answer.

Regards,

Nick

Public
3 weeks ago
Translation

The withdrawal has already been released

Automatic translation:
Public
2 weeks ago

Thank you jof200 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick

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