National Casino - Player struggles with the extensive document request for withdrawal.

Hello,

I sent many documents

• passport
• selfie with passport
• selfie with passort and note "1234"
• selfie with passport and note "567"
• bankstatement (post)
• bankstatement PDF format
• Payslips 6 months
• payslips connecting bankstatement 6 months ago
• proof of crypto deposit
• Request of all crypto transaction in my wallet

Now they asked for the orginal deposit on my crypto wallet this has been years ago I not even know where it is. I am not sure what they mean the documents are so difficult to find and so personal I not even won with bonus money.

Now they say I can't provide documents with in 2 weeks.

They just added this in the terms not when I registerd.

It is not really fair for players to ask so much documents also I am playing long time at this casino

Hello ashe76872,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with National Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

passport

selfie with passport

selfie with passort and note "1234"

selfie with passport and note "567"

bankstatement (post)

bankstatement PDF format

Payslips 6 months

payslips connecting bankstatement 6 months ago

proof of crypto deposit

Request of all crypto transaction in my wallet

All these documents have been approved.

They require a proof of the crypto wallet funding which I not really know how to do it I had some crypto for a while and not understand what they ment.

"

Greetings,

The security department was forced to close your account and confiscate your winnings due to failed verification.

We are operating under the National Casino Terms and Conditions:

https://nationalcasino.com/rules/terms-and-conditions

This decision was made by the management of our casino and is not subject to further consideration.

Best regards,

Casino Support Team"

They reply with this no explanation. I just hope to resolve the matter. So much documents.

" To continue with your withdrawal application, we respectfully request that you supply us with evidence of the creation date of your crypto wallet and the origin of its funding."

This was the last request but I already sent this. This is the only sentence they give chat can't help me just copy paste this.

Dear ashe76872,

Thank you for your email. Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of National Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from National Casino.

Perhaps you could try contacting an official license. Other than that I am not able to recommend any further steps.

The casino can reopen this complaint anytime.