National Casino - Player’s deposit has never been credited to her casino account.

I made two separate deposits i’ve been taken out of my bank account and that are not in my casino account and I have been waiting for hours and all the support team can say is that it’s under investigation and I’ll get back to me it’s ridiculous I have spent thousands here I should not be treated like this.

Dear Sanja,

Thank you very much for submitting your complaint and forwarding your payment receipts. I’m sorry to hear about the issue.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise if you contacted your payment provider already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear Sanja,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.