The player from Germany has been trying to withdraw her winnings for 2 weeks. She provided all the required documents and than the casino accused her of having multiple accounts. The player issue was resolved.
National Casino - Player has been accused of opening multiple accounts.
Amount: €800
National Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
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2 years ago
Translation
I have been asking this casino for my withdrawal for more than 2 weeks now. They keep coming to finish with others. I uploaded everything you wanted, you came up with the fact that I had a dublicate account, then I explained to you that my friend also plays there but via her own account. She also uploaded everything. And I still don't get my money.
Automatic translation:
Public
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2 years ago
Hello Vanessa,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru, or alternatively, post it here.
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
Public
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2 years ago
Translation
After 3 weeks of struggle and several complaints, the casino finally paid me my 800 euros.
Automatic translation:
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2 years ago
Awesome news, Vanessa! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
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