HomeComplaintsN8 Casino - Player's account remains active despite requests.

N8 Casino - Player's account remains active despite requests.

Amount: ??

N8 Casino
Safety Index:High
Submitted: 06 Nov 2024
Case opened Current status

Waiting for Casino Guru to reply

6d 20h 37m 46s

Case summary

3 hours ago

The player from India requests intervention as the casino refuses to block their account despite repeated requests.

Public
Public
5 hours ago

THEY WILL NOT BLOCK MY ACCOUNT EVEN AFTER TELLING THEM. THIS IS SO ABSURD KINDLY INTERVENE.

Public
Public
3 hours ago

Dear akshayymathur9,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

When applying for the self-exclusion, state clearly the reason why you want your account to be deactivated and specify the time period. Also, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible. 


Example:

Email subject: Self-exclusion


Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:


"Greetings N8 Casino,

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material for a minimum period of xxx months/years (lifetime).

The reason that preceded my decision is xxx

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."


Please send another email to n8.official.cs@gmail.com (you can CC me at petronela.k@casino.guru in the copy) and keep me informed about any further developments. If there is any option for an alternative contact such as live chat or WhatsApp, please try that too and save screenshots of the relevant communication.

  • Could you also let me know the date of the forwarded communication?

Thank you in advance.

Best regards,

Petronela


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3 hours ago
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Waiting for approval
Waiting for approval
3 hours ago
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Casino Guru is examining the case

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