N8 Casino - Player's account remains active despite requests.

THEY WILL NOT BLOCK MY ACCOUNT EVEN AFTER TELLING THEM. THIS IS SO ABSURD KINDLY INTERVENE.

Dear akshayymathur9,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

When applying for the self-exclusion, state clearly the reason why you want your account to be deactivated and specify the time period. Also, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible. 

Example:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:

"Greetings N8 Casino,

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material for a minimum period of xxx months/years (lifetime).

The reason that preceded my decision is xxx

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to n8.official.cs@gmail.com (you can CC me at petronela.k@casino.guru in the copy) and keep me informed about any further developments. If there is any option for an alternative contact such as live chat or WhatsApp, please try that too and save screenshots of the relevant communication.

• Could you also let me know the date of the forwarded communication?

Thank you in advance.

Best regards,

Petronela

sent.

date of the forwarded communication was today.

They still haven’t blocked my account, even after mailing them and i’m losing money every day.

Thank you for your reply, akshayymathur9.

• I wanted to clarify when the live chat communication that you screenshot and uploaded with your complaint (your first message) took place.
• Since you sent the email on November 7th as advised, have you tried reaching out to live chat again?

the live chat is basically useless, all they say is you’ll get a call for your concern and yes i have tried reaching live chat again but they still say the same.

Thank you very much, akshayymathur9, for providing all the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear akshayymathur9,

My name is Kubo, and I will be handling your complaint moving forward. I’m truly sorry for the situation you’ve experienced, and I’ll do my best to assist you. If there have been any updates or new developments regarding this case since the last information provided, please feel free to let me know.

Since N8 Casino hasn’t registered their representative account on our platform yet, they can’t respond directly in this thread. However, I’ve reached out to their representatives through their official customer support address regarding your issue and am currently awaiting their response. I’ll keep you updated here as soon as I have any news. 

Thank you for your understanding and patience!

P.S. In the meantime, I’ve reviewed the casino’s website and found that the phrasing around responsible gambling is quite vague, and there is no mention of a self-exclusion policy. I reached out to customer support with questions regarding self-exclusion, but it seems they are unfamiliar with the term. While the chances of resolving this issue may be low, I sincerely hope the casino responds to my email and honors your request.

Best Regards,

Kubo

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear akshayymathur9,

I have made multiple attempts to contact the casino, but unfortunately, I have not received any response. Without their cooperation, there is little we can do to move forward. Additionally, since the casino operates without a valid license and does not reference any ADR service, there is no gaming authority to escalate this matter to.

As a result, I will mark your complaint as "unresolved" in our system. I understand this is not the outcome you were hoping for, and I regret that we couldn't offer a more satisfactory solution. If the casino decides to engage or respond, we will reopen the complaint, and you will be notified by email.

I truly apologize that we couldn't be of more assistance on this occasion.

Best regards,

Kubo