HomeComplaintsN8 Casino - Player's account remains active despite requests.

N8 Casino - Player's account remains active despite requests.

Amount: ??

N8 Casino
Safety Index:High
Submitted: 06 Nov 2024
Case opened Current status

Waiting for casino to reply

5d 19h 24m 21s

Case summary

yesterday

The player from India requests intervention as the casino refuses to block their account despite repeated requests.

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2 weeks ago

THEY WILL NOT BLOCK MY ACCOUNT EVEN AFTER TELLING THEM. THIS IS SO ABSURD KINDLY INTERVENE.

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2 weeks ago

Dear akshayymathur9,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

When applying for the self-exclusion, state clearly the reason why you want your account to be deactivated and specify the time period. Also, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible. 


Example:

Email subject: Self-exclusion


Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:


"Greetings N8 Casino,

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material for a minimum period of xxx months/years (lifetime).

The reason that preceded my decision is xxx

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."


Please send another email to n8.official.cs@gmail.com (you can CC me at petronela.k@casino.guru in the copy) and keep me informed about any further developments. If there is any option for an alternative contact such as live chat or WhatsApp, please try that too and save screenshots of the relevant communication.

  • Could you also let me know the date of the forwarded communication?

Thank you in advance.

Best regards,

Petronela


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2 weeks ago

sent.

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2 weeks ago

date of the forwarded communication was today.

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1 week ago

They still haven’t blocked my account, even after mailing them and i’m losing money every day.

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1 week ago

Thank you for your reply, akshayymathur9.

  • I wanted to clarify when the live chat communication that you screenshot and uploaded with your complaint (your first message) took place.
  • Since you sent the email on November 7th as advised, have you tried reaching out to live chat again?


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1 week ago

the live chat is basically useless, all they say is you’ll get a call for your concern and yes i have tried reaching live chat again but they still say the same.

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1 week ago

Thank you very much, akshayymathur9, for providing all the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  


Edited by a Casino Guru admin
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5 days ago

Dear akshayymathur9,

My name is Kubo, and I will be handling your complaint moving forward. I’m truly sorry for the situation you’ve experienced, and I’ll do my best to assist you. If there have been any updates or new developments regarding this case since the last information provided, please feel free to let me know.


Since N8 Casino hasn’t registered their representative account on our platform yet, they can’t respond directly in this thread. However, I’ve reached out to their representatives through their official customer support address regarding your issue and am currently awaiting their response. I’ll keep you updated here as soon as I have any news. 


Thank you for your understanding and patience!


P.S. In the meantime, I’ve reviewed the casino’s website and found that the phrasing around responsible gambling is quite vague, and there is no mention of a self-exclusion policy. I reached out to customer support with questions regarding self-exclusion, but it seems they are unfamiliar with the term. While the chances of resolving this issue may be low, I sincerely hope the casino responds to my email and honors your request.


Best Regards,

Kubo

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yesterday

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

N8 Casino has 5d 19h 24m 21s to reply

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