The player's withdrawal is delayed for unknown reason. After our intervention, we were able to help the player to get their deposit back. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.
N1 Casino - The player's withdrawal is delayed.
Amount: €100
N1 Casino
Safety Index:HighSafety Index
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8.9
N1 Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
I made a deposit attempt which was rejected because I wrote the card details wrong. The second one was approved and the money was withdrawn from the bank account but it never appeared in the cashier and the transaction does not appear in the transaction history of n1 casino. In communication I had with the casino company they told me that they would be refunded to my bank account within five working days, something that never happened.
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1 year ago
Hello vas2313,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with N1 Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
I have not verified my account because this happened as soon as I created an account with n1 and on the first deposit attempt. I had no profits. I didn't even play. I didn't use any bonus either. I spoke yesterday and they asked for the documents I sent you too and they didn't accept them. Thanks
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1 year ago
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I sent them the viva wallet deposit slip and the bank account statements which clearly show that €100 has been deducted from me on behalf of n1 casino. But which never appeared in the checkout or in the transaction history. With my bank that I spoke to, they told me that the money went to the casino company as normal.
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1 year ago
Hello vas2313,
I would like to let you know that the player creates multiple accounts and tries to make deposits.
You gave your consent to follow our T&C – your numerous accounts were closed.
Please send a screenshot of the deposit with reference number after contacting our LiveChat if you need to check the transaction status.
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1 year ago
Translation
Now n1 casino has deactivated my account without, of course, refunding the €100 I deposited.
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1 year ago
Hello vas2313,
Please contact the live support in order to get more information regarding your refund and let us know the outcome.
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1 year ago
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I can't contact n1 casino live support as they have disabled my account.
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1 year ago
Hello vas2313,
I believe you are always able to contact the casino through their e-mail support. Please do so and let us know the outcome.
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1 year ago
Translation
I emailed them but didn't get a reply. Apparently the deposit I made is not going to be refunded.
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1 year ago
Translation
Roula Wed, 04/12/23 7:01 am Dear Member,
This account does not appear to have any deposits, and there are no refunds.
Yours sincerely,
Member Support Group
N1 Casino
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1 year ago
Translation
This is what they sent me. I told you that even though I sent them all the deposit slips that clearly show that the money went to n1 casino, they won't admit it. And they don't want to look for him any further because apparently they are just fine stealing people's deposits.
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1 year ago
Hello vas2313 and thank you for the information provided so far.
I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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1 year ago
Hello vas2313,
I'm Michal and I have taken over your complaint. I have reviewed your case and will contact the casino to see if I can help as this case appears to need to be further investigated. Please forward the statement or the screenshot of the deposit with the reference number you made to your N1 Casino account to me at michal.k@casino.guru
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1 year ago
Dear vas2313,
I have successfully received your email with the evidence of the deposit. Can you please confirm which of your casino accounts should have been credited with this deposit? Which email address have you used for registering and depositing in that casino account to which the deposit has not been credited?
Dear N1 Casino team,
The player has provided us with evidence of the €100 deposit. The payment code is 9495803953972603 and the transaction code is f345a8ba-88d9-4f11-b965-5c424f06db79, can you please double-check this on your side?
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1 year ago
Good day,
The finance department will analyse the information related to the deposit to determine whether it was accepted or declined on the payment provider's side.
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1 year ago
Dear vas2313,
I am writing to inform you that this deposit has been successfully processed.
That's why we need to process it back to your banking account. Please answer the email sent by our support team.
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1 year ago
Translation
Let me inform you that the issue has been resolved. n1 Casino returned my €100. Thank you very much for the help.
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1 year ago
Great news, vas2313.
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
I would like to thank both parties for their cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Michal
Casino.Guru
