HomeComplaintsN1 Casino - Player struggles to withdraw his winnings.

N1 Casino - Player struggles to withdraw his winnings.

Amount: €180

N1 Casino
Safety Index:High
Submitted: 07 Feb 2023 | Case closed : 27 Feb 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Greece struggles to withdraw his winnings and cannot access the casino website. We closed the complaint because the player stopped responding.

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1 year ago
Translation

I opened an account with this company after I did the identification I deposited 100 euros and played the slot legacy of dead the first time I won 100 and the second 180 euros I was sent an email that the withdrawal was made and suddenly I enter the site and it forbids me from entering and so I lost my withdrawals

Automatic translation:
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1 year ago

Dear Chrisvag25 ,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals from the casino in the past? When did you request your withdrawal? Have you accumulated your winnings with or without an active bonus? Has the casino informed you about your withdrawal being canceled or your account being blocked?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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1 year ago
Translation

It's my first time creating an account, I didn't ask for a ban, they suddenly blocked me, even to cancel a withdrawal, they don't respond to emails and I don't have an active bonus

Automatic translation:
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1 year ago

Dear Chrisvag25,


How did you learn about your account being blocked?

Would you be able to forward any relevant communication between you and the casino to my email tomas@casino.guru? I'll await your reply.

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1 year ago

Dear Chrisvag25,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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