N1 Casino - Player’s withdrawal has been cancelled.

So for almost 3 weeks the kept me on the hook.

My account is completely verified,and I send all the extra documents needed.

Now they "closed my account due to the usage of 3rd party payment system" 

This week they refund the (1342,-) that i deposit before I finally book a win.

This is my only bankaccount as freelancer! Its only in my name,and on my house adres. 

Unbelievable that this company thinks they can get away with this.

If you need any info, my account is closed but I print screen all of it.

I really hope you can help me this.

Kind regards,

Robert

Dear Robert,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please advise why the casino believes that a third-party payment method has been used? Please forward any relevant communication to petronela.k@casino.guru.

If you’re able to prove that you are a legitimate owner of the payment method I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Petronela 

Hi Petronela,

Thanks for your message!

I think i was able to prove that I am the legitimate owner of the payment method.

Yesterday N1 send me this email, to confirm they will payout the remaining 8400 EUR.

So far I receive 4600,-

I will send you some relevant information by email.

And keep you updated,

Kind regards,

Robert L********

Great news, Robert. Please keep me informed about any further developments. Thank you very much.

Hee Petronela,

I’m still waiting for the payment.

Kind regards,

Robert

Thank you very much, Robert, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello, Robert,

I am sorry to hear about your negative experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite N1 Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear N1 Casino Team, could you please state the reason why the player's refund has not been completely processed yet and when can he expect the payment(s)?

Thank you in advance for providing the information.

We would like to ask N1 Casino Team to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Greetings, Robert. First of all, we would like to apologize for the waiting.

We have checked your issue and can confirm that the remaining payment of 8400 EUR was successfully processed on our side on February 28.

Please, confirm that you received the stated refund.

Best regards,

N1 Casino

Hee Branislav/N1 casino,

I can confirm that i received the last payment on the 4 of march.

So it took over 1 month to get paid and my account is still blocked for no reason.

Big thanks too the team of casinoguru!

You really make a difference to people.

Kind regards,

Robert

Greetings all,

Thank you, Robert, for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Regarding the blocked account - the casinos reserve the right to close the player's account (within the terms and conditions). If you received your funds/balance, there is nothing more we could do in this matter.

Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you, too, N1 Casino Team, for providing information and for your cooperation.

Best regards,

Branislav, Casino.guru