Thorsten, a player from Germany, won quite a big amount from his third deposit bonus, but his withdrawal was declined with the reason of multiple accounts. He is not aware of having multiple accounts and the casino didn’t provide him with any proof. This case was successfully resolved.
N1 Casino - Player’s winnings were confiscated because of multiple accounts accusation.
Amount: €14,750
N1 Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 years ago
Public
Public
5 years ago
Translation
Hi,
I got my 3rd deposit bonus on 22.9 at n1casino. I paid 30 € and then had 60 € available. In the course of the evening / the night / the next day, I have made from the 60 € just under 15,000 €. Specifically, 14,750 euros.
On 23.9 I wanted to pay my very high profit. After I applied for the payout, my prize was "confiscated" by the N1CASIN. On the grounds that I had multiple accounts, or violated the IP rule.
At the request of the support of N1CASINO, however, I was denied any information about which 2nd account or IP it should act. And I think if they say that, should they prove that?
From my point of view, I have gambled on Sunday 22.9.19 at my buddy in the WLAN and also paid. However, even in this network or IP range was never played at N1CASINO let alone deposited / claimed bonus.
I have already turned to the "mga". However, I was passed on by those on "thepogg", which I honestly also find a mess ... because thepogg.com is an affiliate site ... and I think the whole really extremely dubious ....
I hope you can help me somehow ... it is not about just a little money.
I think they just want to pay off ned, because I have deposited nir 30 ¬ ... and make the very high loss to me ....
Please please help me ..... I am really deeply disappointed and depressed ..
Automatic translation:
Public
Public
5 years ago
Hello, Thorsten.
Thank you very much for submitting your complaint through our website. We are sorry about the way you've been treated by the casino. Do you agree with Casino Guru contacting the casino about this issue?
Best regards, Jozef
