The player from Greece had her account blocked without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.
N1 Casino - Player’s account seems to be blocked.
Amount: ??
N1 Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.9
N1 Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Good evening and happy birthday, I opened an account 3 days ago at N1casino and deposited the amount of 10 euros, which I lost, this does not bother me, there was a kind of bonus inside that if you answered some questions you would win 30 free spins, which I did without give the free spins I contacted them and they told me to send them screenshots which I sent without any response I tried to contact them without result since yesterday I can't even log into my account because it gives me the wrong information while I put the ones I registered with I contacted them again and they said they will email me to change my password they haven't sent anything since yesterday my account remains closed with no explanation I am looking for an answer as to why this happened I consider this unacceptable customer behavior thank you
Automatic translation:
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1 year ago
Dear Tracer900,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
Could you please advise if there are any funds being held by the casino? If the casino paid out all the winnings and no funds are being held, I’m afraid, there’s not much we can do for you.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
Best regards,
Petronela
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1 year ago
Dear Tracer900,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Translation
Good evening, I told you that I closed my account, don't send me unnecessary messages, and secondly, where does the very good rating at Casino 1 come from? we are talking about an unacceptable company with dozens of complaints from players don't say things that are not true without knowing you do the same from what I have seen with other casinos I don't know exactly what you are trying to achieve just don't mislead the people who play their money
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1 year ago
I’m sure you understand, Tracer900, that I don’t work for N1 Casino, but as one of the Casino.Guru independent employees and professionals I’m trying to help you to resolve your problem.
Could you please advise if there are any funds being held by the casino?
