The player from Switzerland is facing withdrawal issues due to repeated declination by the payment provider. Despite the rules stating that withdrawals should be made with the same method as deposits, customer support has suggested experimenting with other methods, all of which have also been declined. The player confirmed the issue was resolved.
N1 Casino - Player is experiencing withdrawal denial from the payment provider.
Amount: €542
N1 Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.9
N1 Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
The company states that my withdrawal is getting declined by the payment provider. Even in their rules it says that the withdrawal should take place from the same method i deposited that amount, the customer support told me to use other method(with that getting declined too) which makes no sense. Once they tell me use a different method and the other try the same method again and again with the same result
Public
Public
1 year ago
Dear ytdmh6dtz8,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with N1 Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
Do I understand correctly you deposited with a bank transfer initially, and later using a bank card and Skrill?
Have you received an email from the casino financial department with any recommendations on how to proceed?
Is the advice to open a new bank account an option for you?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
1 year ago
Dear ytdmh6dtz8,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
