After registration, the player from Japan had been guaranteed a $20 bonus upon depositing within an hour. Despite making a deposit, the bonus had not been credited and the support team had asked to await their response. The player had provided evidence of meeting the requirements and after some communication, the issue had been resolved with the casino crediting the $20 bonus to the player's account. We had marked the complaint as 'resolved' in our system.
N1 Casino - Player awaits promised bonus.
Amount: $20
N1 Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
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6 months ago
i got an email just after my registration here that if i deposit within an hour extra 20$ bonus will be added to my account
so i did but yet it is added
support said wait till the team replies
???????
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6 months ago
Dear avirex,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please send me the screenshot or the link to the bonus you wanted to activate? Did you make sure to follow all the Terms and Conditions to receive your bonus?
When was the last time you communicated with customer support? Do I understand correctly that you reached out to the casino support via both chat and email?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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6 months ago
this is the extra 20$ bonus im talking about.
only requirement is that i deposit within an hour since ive received this mail, and i did it.
but support said there’s nothing that i can receive now
???
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6 months ago
Have you contacted customer support via live chat within 1 hour after you made your deposit? Could you please specify how much money you deposited?
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6 months ago
and my 1st deposit bonus was 30$ that i received
but i didn’t get extra 20$ so far
????
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6 months ago
Do you have any transcript of your conversation with live chat support, please?
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6 months ago
this is the last email they have sent to me concerning about this matter
in Live chat they repeatedly told me to wait for the team to send me emails about this matter
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6 months ago
Dear avirex,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
