The player from Greece attempted to withdraw winnings from free spins, but the casino claimed his credit card documentation was unclear, delaying the process despite it having been previously accepted at other casinos. The Complaints Team inquired about the verification status of his identity documents and any additional requests from the casino. The player later confirmed that the issue had been resolved. The complaint was marked as resolved by the team.
N1 Casino GR - Player's withdrawal is delayed due to unclear documentation.
Amount: €40
N1 Casino GR
Safety Index:HighSafety Index
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8.9
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
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4 months ago
Hello, i wanted to make a withdraw and they wanted some documents thats fine. i send them everything they approved my id, my adress and about my credit card which has nothing to do with the winning's cause it was from free spins and not by deposit but anyway, they say that it is not clear which i had send to like 9-10 other greek casino's and all of them approved it. its super clear and they just dont want to admit that to slow my withdraw proccess on purpose. i want your help if you can. thank you
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4 months ago
Dear tempelak05,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you kindly specify if all your identity documents have been successfully verified? Is the casino requesting any additional documents for your verification?
When exactly did you send the last requested document to the casino?
Have you made any successful deposits to this casino?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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4 months ago
Thank you very much for your time and sorry for bothering the problem has been solved.
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4 months ago
Dear tempelak05,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
