N1 Casino GR - Player’s winnings are not paid.

They're not paying out the winnings that were legitimately won without bonuses,

I was forced to delete my account and now, after 4 business days, they refuse to credit the money.

Now they have presented a card with a different name, stating that it is necessary for a deposit into my account, asking for me to send a photo of the card otherwise I cannot claim my winnings.

Dear panoy1981321,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with N1 Casino GR.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please explain in more detail the circumstances under which your account was deleted?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I asked for the account to be closed, but for days they have been asking me to send photos of a card that I don't have and they keep canceling my withdrawals

Even now in Mail they ask me to send this card and I explain to them that I don't have such a card

Saying a deposit has been made with this card that is not in my name

I am asking how they accepted a card from another name to deposit into an account with another name

They refuse to credit the money unless I send the card

I don't know what to do that's why I sent you

After sending all the information they asked for

Now they are asking me to send another card

I no longer understand what they want and why so many elements

Thanks for your email,

• Have you used a virtual card from your Apple Pay card as the casino suggested in one of their responses to you?
• Can you check the transaction history in your casino account in order to check which cards you used when depositing in the casino?

I have sent everything both from the bank and from the application

I haven't received any screenshots from your transaction history. Could you please send screenshots of your deposits as they appear in the transaction history in your casino account?

Send this information to my email at tomas@casino.guru or post screenshots here.

I'll wait for your message.

There is no reason, it's over, I'm tired of dealing with it, no solution was found anywhere, let's keep them

I understand your frustration.

Casinos can ask for verification of every deposit method you used in the past.

If you are unaware of using the payment method the casino is asking about, it should be possible for you to check all your previous deposits in the transaction history in your casino account.

For us to assist you, we'll need to review this information.

Please let me know about your decision on how to proceed going forward. If you decide you wish to close the complaint, please let me know as well.

I sent everything but they don't accept it I know I made a deposit

Without the evidence I requested we can't scrutinize the decision of the casino to request the documents they did. The casino has the right to request verification for every payment method used for deposits.

I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.