The player from Greece had won approximately €125 from free spins on Pragmatic Play’s Drops & Wins, but the casino had not credited the amount for over two weeks, claiming that an internal check found nothing. He had requested a detailed report of the spins but received no response. We reviewed the situation but found no conclusive evidence of unfair losses. Since the player wished to not pursue the issue further we closed the complaint accordingly.
N1 Casino GR - Player’s free spins winnings were not credited.
Amount: €125
N1 Casino GR
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
2 months ago
Public
Public
3 months ago
Translation
Good evening, on 10/07/24 or 09/07/24,
I activated 10 free spins that I had won a few days earlier from the date mentioned, through Pragmatic Play’s Drops & Wins. Those spins were worth 60 cents each, and I won approximately €125 from them. However, the casino has not credited the amount for over 2 weeks, stating that after a check they did on 11/07, they found nothing.
I didn't manage to take a screenshot because as soon as I won the money, I continued playing. When I did not see the amount added to my balance, I refreshed the page and couldn't take a screenshot.
I requested the casino to send me a detailed report of the spins I made on 09/07 and 10/07, but I have not received a response.
This is a scam.
Automatic translation:
Public
Public
3 months ago
Dear loufakas3,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with N1 Casino GR.
The issue should be made clear after you request a gaming history where all bets are recorded with the current balance visible.
Please allow me to ask you a few questions, so I can better understand the situation.
- Do I understand correctly you requested the gaming history from the casino support?
- Have you received any response?
- Were the winnings from the bonus limited by a maximum cashout rule specified in the bonus-specific terms and conditions?
Please note your funds might have been reduced according to the general bonus rules: https://www.n1casino.gr/bonus-terms-and-conditions
The maximum withdrawal limit from no deposit free spins is 50 EUR. The maximum win restriction persists after the completion of the wagering requirement. The maximum you will ever be able to withdraw from play with funds associated with a no deposit bonus is 50 EUR, unless another maximum win is specified.
- Could you please share your communication with the casino related to the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
3 months ago
Translation
Good morning, thank you very much for your prompt reply in the first place.
As for your questions, I will be happy to answer them.
Initially the bonus of 10 free spins is from drops & wins from the pragmatic play company so any profit that results is immediately available for withdrawal.
n1 casino replied to me yesterday that they will send in detail the spins I have made but it will take up to 2 months.
My question is the following
They told me that they did a check on 11/07 and they didn't see that I won and I tell them that the check you have to do is from 10/07 and which back maybe 9/07 but they didn't check on the dates I told them but on the ones they wanted and I ask Why?
Automatic translation:
Public
Public
3 months ago
Thanks for your reply.
I understand this must be frustrating. Without evidence of any winnings or acknowledgment from the casino, we stand no chance of confronting it.
Please forward the correspondence between you and the casino to my email at tomas@casino.guru
Public
Public
3 months ago
Translation
Good morning, I don't understand what you asked me
Automatic translation:
Public
Public
3 months ago
I apologize for the confusion.
Could you please share any communication with the casino regarding the issue? Send an email, chat transcripts, or screenshots between you and the casino where you discuss the issue.
Send the information to my email at tomas@casino.guru.
So far you haven't provided any evidence regarding the winnings, the casino acknowledging the issue, or similar information supporting your case. I hope that clarifies my request.
Sensitive attachment
Sensitive attachment
3 months ago
Translation
And they sent me a file with spins that don't have a date and they claim to be current but they aren't because I didn't play those games back then
Automatic translation:
Public
Public
2 months ago
Thanks for the provided information.
I checked your conversation with the casino along with your gaming history, but I couldn't find any bets with a value of 60 cents.
Could you please explain which game were your winnings achieved in?
Please understand without any evidence we can't compel the casino to credit any winnings.
Public
Public
2 months ago
Translation
I had won sugar rush 10 free spins from drop and wins worth 60 minutes.
That's why I'm telling you that the history they sent is not the dates I asked for and if you looked carefully, you don't see any dates in the rotations.
Anyway, I don't think I'll be able to get what I won after all, so better leave it, close the issue as unresolved or something like that
Automatic translation:
