The player from Greece had sent the necessary documents to the casino to request the return of his confiscated deposits but had not received any responses to his emails. He sought the return of 580 euros that had been seized. The Complaints Team reviewed the situation and noted that the player's previous complaint had been rejected as unjustified, indicating that the decision to refund the deposits from a duplicate account was at the casino's discretion. Consequently, the complaint was closed, and no further action would be taken.
N1 Casino GR - Player's deposits have not been refunded.
Amount: €580
N1 Casino GR
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 months ago
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3 months ago
Translation
I have sent all the necessary documents requested by the casino for the return of the deposits that have been confiscated. However, the casino never replies to my emails and refuses to return the 580 euros that have been seized.
Automatic translation:
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3 months ago
Dear Garas,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.
Could you please clarify why the casino promised to return the lost deposits to you?
Why has your balance been confiscated?
Have you passed the full KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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3 months ago
Translation
The confiscations of the deposits have been made from a duplicate account and the casino confiscated the 580 euros, locked the account and asked me for the bank account details and the movements that show the deposits in the casino to refund me the amount when I sent all the necessary supporting documents then no they have not refunded my money nor are they answering my messages and I don't know what is going on and if I have lost the money forever and if this is legal
Automatic translation:
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3 months ago
Dear Garas,
I'm sorry, but I've noticed that you have already submitted this complaint in the past, and it was rejected as unjustified. Unfortunately, the decision to refund the deposits from a duplicate account is at the casino's discretion, and we cannot force them to refund the money to you. As a result, this complaint will now be closed. Please refrain from submitting further complaints about this issue, as they will not be published or investigated. Thank you for your understanding, and I apologize that we couldn't be of more help in this instance.
