The player from Greece had sent the necessary documents to the casino to request the return of his confiscated deposits but had not received any responses to his emails. He sought the return of 580 euros that had been seized. The Complaints Team reviewed the situation and noted that the player's previous complaint had been rejected as unjustified, indicating that the decision to refund the deposits from a duplicate account was at the casino's discretion. Consequently, the complaint was closed, and no further action would be taken.