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I have sent all the necessary documents requested by the casino for the return of the deposits that have been confiscated. However, the casino never replies to my emails and refuses to return the 580 euros that have been seized.

Έχω στείλει όλα τα απαραίτητα δικαιολογητικά που μου ζήτησε το καζίνο για την επιστροφή των καταθέσεων που έχουν κατασχεθεί και στη συνέχεια το καζίνο δεν απαντάει ποτέ στα mail μου και αρνείται την επιστροφή των 580 ευρώ που έχουν κατασχεθεί

Dear Garas,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.

Could you please clarify why the casino promised to return the lost deposits to you?

Why has your balance been confiscated?

Have you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

The confiscations of the deposits have been made from a duplicate account and the casino confiscated the 580 euros, locked the account and asked me for the bank account details and the movements that show the deposits in the casino to refund me the amount when I sent all the necessary supporting documents then no they have not refunded my money nor are they answering my messages and I don't know what is going on and if I have lost the money forever and if this is legal

Οι κατασχέσεις των καταθέσεων έχουν γίνει από διπλότυπο λογαριασμό και το καζίνο κατέσχεσε τα 580 ευρώ κλείδωσε τον λογαριασμό και μου ζήτησε τα στοιχεία του τραπεζικού λογαριασμού και τις κινήσεις που φαίνονται οι καταθέσεις στο καζίνο για να μου επιστρέψει το ποσό όταν έστειλα όλα τα απαραίτητα δικαιολογητικά μετά δεν μου επέστρεψαν τα χρήματα ούτε απαντάνε στα μυνήματα μου και δεν ξέρω τι γίνεται και αν έχω χάσει για πάντα τα χρήματα και αν αυτό είναι νόμιμο

Dear Garas,

I'm sorry, but I've noticed that you have already submitted this complaint in the past, and it was rejected as unjustified. Unfortunately, the decision to refund the deposits from a duplicate account is at the casino's discretion, and we cannot force them to refund the money to you. As a result, this complaint will now be closed. Please refrain from submitting further complaints about this issue, as they will not be published or investigated. Thank you for your understanding, and I apologize that we couldn't be of more help in this instance.