The player from Greece had made two deposits at N1 Casino, with the first €50 credited but the second €500 never appearing in the account. Despite multiple contacts with customer service, updates regarding the processing of the issue had remained lacking, causing anxiety for the player. The Complaints Team had recommended contacting the payment provider for further investigation, but due to a lack of response from the player, the complaint was rejected.
N1 Casino GR - Player's deposit is delayed.
Amount: €500
N1 Casino GR
Safety Index:HighSafety Index
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8.9
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 days ago
Public
Public
1 month ago
Translation
Until now, I haven't had any issues with deposits at N1 Casino.
Two days ago (6/11), I made two deposits: the first one was €50 and the second was €500 through my bank account. The first deposit was credited normally after two minutes, but the second deposit of €500 was never credited. I immediately contacted customer service via chat and sent all the proof of payments. They told me that I would receive an update on this matter soon and assured me that it had been given high priority. Since then, I have contacted them many times, and all they tell me is that the relevant department is processing the issue, and I'll be updated soon. Naturally, as the days go by without any update, I become increasingly anxious about if and when the money will be credited. It's stressful to wait for an answer at any moment. The casino should, in such issues—where the casino itself is at fault and not the player—inform players immediately that at least the money will be refunded, even if it takes a few days. I am dissatisfied with the service so far and still hope for an update in the coming days.
Automatic translation:
Public
Public
1 month ago
Dear george91095,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
