N1 Casino GR - Player lost money while struggling with addiction.

I lost €25,000 at N1 Casino. All deposits were made in one day on August 22nd, totaling €25,000. Is it allowed for a player to gamble so much in one day? In any case, I have reported my gambling addiction on several platforms such as NetBet, Nivibet, Fonbet, Stoiximan, Bein, Betson, and Winmasters, among others, due to my addiction to gambling. N1 Casino is certainly affiliated with one of these companies, and therefore I should not have been allowed to play due to my gambling addiction. Nevertheless, they turned a blind eye, and I lost all my money. Can you help me?

Dear alexisbat,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Unfortunately, Self-exclusion on other platforms is in no way a guarantee your accounts on other platforms will be blocked as well.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you requested a refund of your deposits from the casino already? With what result?
• Could you please advise if you have requested a self-exclusion from N1 Casino directly?
• Was your account blocked as a result?

Looking forward to hearing from you.

Best regards,

Tomas

Yes, I asked for a refund and they are not returning it. Do they consider it normal for a player to lose so much money in 3 hours? I don't think so. All this is clearly irresponsible and not following the rules. I have filed a complaint with the EEEP. It is not possible for a player with this ban in 15+ betting companies to be allowed to play and the companies didn't even know about it. I consider it impossible. What do you say?