N1 Casino GR - Player lost money while struggling with addiction.

I lost €25,000 at N1 Casino. All deposits were made in one day on August 22nd, totaling €25,000. Is it allowed for a player to gamble so much in one day? In any case, I have reported my gambling addiction on several platforms such as NetBet, Nivibet, Fonbet, Stoiximan, Bein, Betson, and Winmasters, among others, due to my addiction to gambling. N1 Casino is certainly affiliated with one of these companies, and therefore I should not have been allowed to play due to my gambling addiction. Nevertheless, they turned a blind eye, and I lost all my money. Can you help me?

Dear alexisbat,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Unfortunately, Self-exclusion on other platforms is in no way a guarantee your accounts on other platforms will be blocked as well.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you requested a refund of your deposits from the casino already? With what result?
• Could you please advise if you have requested a self-exclusion from N1 Casino directly?
• Was your account blocked as a result?

Looking forward to hearing from you.

Best regards,

Tomas

Yes, I asked for a refund and they are not returning it. Do they consider it normal for a player to lose so much money in 3 hours? I don't think so. All this is clearly irresponsible and not following the rules. I have filed a complaint with the EEEP. It is not possible for a player with this ban in 15+ betting companies to be allowed to play and the companies didn't even know about it. I consider it impossible. What do you say?

Hello alexisbat,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thanks for your patience.

Sadly online casinos are not obligated to monitor your spending activity independently. It's not a mandatory responsible gambling measure.

I checked the website and found several measures you can take advantage of:

https://www.n1casino.gr/responsible-gaming

If you think you are spending more money than you can afford, or in case gaming is starting to interfere with your normal daily routines, we strongly advise to consider several measures that can help, such as setting Personal Limits on your gaming activities, opting for Self-Exclusion or seeking help and support from trusted independent bodies.

You can take the gambling addiction quiz to determine whether you are exhibiting the signs of an addiction to gambling. 

Sadly from our point of view, if you haven't informed the casino about ongoing gambling problems, they have no obligation to protect you from gambling.

Self-excluding in one online casino might not mean you will be prevented from online gambling in other online casinos. Since the landscape of self-exclusion is not at all unified across licenses and online operators, we recommend you request a self-exclusion due to gambling problems in any online casino where you have an open account to be protected.

Please consider these responsible gambling resources going forward:

I would like to call your attention to our Self-Exclusion Assistance Tool https://casino.guru/global-self-exclusion-initiative/assistance-tool

This tool will make it easier for you to block your casino accounts across multiple gambling establishments simultaneously and is not affiliated with any specific casino. The Self-Exclusion Assistance Tool was designed to assist individuals who may be facing challenges with their gambling habits by helping them limit their access to gambling and reduce the potential for further harm.

Above all, if gambling no longer brings you joy and is becoming a burden, it is highly advisable to seek professional assistance. I strongly recommend reaching out to centers in your country that specialize in addressing gambling problems. You can find some of these centers by referring to the following link https://casinoguru-int.com/en/problem-gambling-help-centers#cnt_87=true

As part of our Global Self-Exclusion Initiative, we've partnered with BetBlocker, a UK-registered charity providing a free service to support people worldwide. You can find more information about our initiative here https://casino.guru/global-self-exclusion-initiative and about BetBlocker here https://betblocker.org/

BetBlocker, which supports seven languages, is quick and easy to install on multiple devices, taking just 2 minutes. Once installed, it blocks access to over 84,230 gambling websites and runs quietly in the background. The service can be used anonymously and helps individuals manage their access to gambling safely and appropriately, whether that means complete restriction or limiting access during vulnerable periods. 

Additionally, BetBlocker includes a list of 824 gambling information sites. These sites primarily inform users about and advertise gambling services. You can choose to include these sites in your restriction by ticking a box. However, if you have an ongoing complaint against a gambling operator, do not check this box, as it will prevent you from accessing the Casino.Guru website as well.

I'll await your reply.

Dear alexisbat,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.