The player's winnings were voided for betting over the maximum allowed limit. The complaint will be now closed as the player breached the bonus terms and the casino had right to confiscate the winnings generated from the bonus.
N1 Bet Casino - The player's winnings were voided.
Amount: 3,299 R$
N1 Bet Casino
Safety Index:HighSafety Index
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8.2
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
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1 year ago
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Good afternoon ! I would like to make a complaint and ask if possible for another help from the guru. I made a deposit on the N1 Bet Casino website and received a bonus of 100 percent in the value of the deposit I made and the amount was 200 reais so on the website to get the bonus rollover I would have to make 10 thousand reais, I played all night to get the bonus rollover I had a balance worth 3000 thousand reais when I went to check the progression of my bonus when I saw only 300 reais missing so I went looking for another slot to easily finish the bonus rollover which I ended up with the slot book of rebirth in what I got the rollover so I made a withdrawal in the amount of 3300 reais, about 4 hours passed, I received an email that my withdrawal was canceled and that my balance would be confiscated because they explained that I bet a greater amount and the site would not accept having placed these bets in that amount greater than 30 reais . So I entered the chat and wanted to know where I had placed that bet because I played all night and I had not bet more than 10 reais. I even made this bet because my bonus was already 99% complete, so being crazy to increase the bet that way I verified that the problem would be in the slot, it was not my fault because when I entered to play in the book casino I thought I was betting 4.50 reais, but for what I they passed I was betting 45 reais I didn't know because I left it on automatic and I had seen that the bet would be 4.50 I passed everything explained to the site and their attendants but they don't even want to know they just said that it was canceled and confiscated so in case they have these rules and for their profit and catch people who don't know about this rule I knew more about the slot book of rebirth made me deceive, they don't care if you bet or not if it was in good faith or they don't just want the amount the person wins, I'll send the print of the slot and the bet that I stopped in the game because it is clueless for them to think that I played on purpose because my bonus was already complete I played the whole night in several slots and I didn't spend the bet amount of 10 reais just by mistake even though this problem happened and it wasn't a mistake the slot made me cheat because I'm going to pass the print you can verify that anyone would think that the bet was 4.50 that's what I thought in this case. So I ask the help of the guru here because I think it is very unfair to confiscate my balance and another I did not even use the bonus balance, but the site has a rule about bonuses, but this rule of the bigger bet was only made because the game deceived me, I did not have fault so please I ask again for some help here from you. Thank you and I await your reply. I will send here the print of the slot that I was tricked into thinking I was making a smaller bet. ps I'm trying to send the print of the game and the email I received and replied from the site but it's just showing an error so I can send it to your email later.
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1 year ago
Hello mengobsb77,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with N1 Bet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Was this your first bonus claimed in the casino? Is your balance already voided or the bonus balance is still there? When was the last time you spoke to the casino and what was it about?
Please understand that not knowing something is not an excuse and unfortunately, if you did bet over the maximum allowed limit, the casino had every right to void your balance.
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
Good morning, yes my account is verified, it's been about 3 days since I sent an email to the casino and regarding the bonus I did know about not being able to bet a greater amount than the casino requires in the bonus the problem is that I bet by mistake from the slot I thought I was betting a value but it was another one anyone would bet too thinking it was 4.50 and not 45 so I wanted to send the print of the slot for you to check.
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1 year ago
Hello mengobsb77,
Is it possible to forward the betting history to nikolas.b@casino.guru? Can you clarify how many times did you bet over the maximum allowed bet and if those bets were winning or losing ones?
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1 year ago
Translation
Good evening, I entered the site to look for the betting history, it does not show it anymore. The remainder has been sent to your email. Thank you and I look forward to it.
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1 year ago
Hello mengobsb77,
Would it be possible to request the betting history from the casino? Please note that we need to see the betting history to check whether you did breach the max bet rule or not as if you did, the casino had right to void your winnings generated from the bonus.
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1 year ago
Translation
Good morning, I asked for the history in the chat because my account profile did not show it anymore, the answer from the attendant was that the history only stays up to 20 days, the first site that only has the history in 20 days, only if you make the request with Someone from the site because I tried and I couldn't I'm going to send the print of my order to the attendant.
But as I've already said, I only played the last 6 moves at most in that slot that I sent the print. I'll try again to make another request via email from the history if they send it, I'll step right here.
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1 year ago
Hello mengobsb77,
I will try to contact the casino in order to get thee requested proof but please keep in mind that if you really did bet over the maximum allowed limit, the casino had right to void your winnings.
I would like to ask N1 Bet to join us and help us resolve the player's issue. Would it be possible to forward the player's betting history from the dates he used the mentioned bonus to nikolas.b@casino.guru.
Regards,
Nick
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1 year ago
Translation
Good morning, so as I explained before these bets that the site would be informing if it was a maximum of 5 rounds that I played and I bet by mistake on the slot, I did not know that I was betting a higher value than the rules of the site, I would never do that if I knew the true value that I was betting, I played all night to rollover this bonus then just when I was missing a merreca to win the rollover I would never make a bet of that amount. If the site goes through my history, they will see that I bet all night only with low values, so by mistake in the slot, I made these bets. tiny and the bets are very complicated I thought I was betting a value and I only realized it when I was informed about the blocking of the bonus , lowercase letters very complicated bet value , I showed this slot to several people all of them could not know the amount they were betting both for being complicated and for not being able to see straight I also actually don't know if I was already playing with bonuses or with my account balance. I look forward to any problems and thanks for the help, have a nice day!.
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1 year ago
Good day,
The betting history has been sent via email. Bets exceeding 5 euros are considered as exceeded. As you can see, we even credited the same bonus again.
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1 year ago
Translation
Good morning, I know that bets cannot be placed with amounts greater than Euros, the problem as I explained here, I was led to the error of betting a larger amount, you can see the print that I sent here on the slot website, I thought I was betting 4.5 no 45 what must have happened because I couldn't see the slot properly due to the size of the letters and you can see that I played very little in that slot. That's why I'm asking that this bet that I made be canceled because I was led to the slot error and I can finish the rollover of the bonus that was missing. I played more than 6 hours to get this bonus that would never increase the bet on its own without being led to the error and I saw my email here, the history did not arrive here.
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1 year ago
Hello mengobsb77,
As we've checked the betting history, you made multiple bets in sum of 5,6,7 and 10 so it was not just about adding a 0 making it 45 instead of 4.50.
Unfortunately, as the casino terms were clear and you did breach them, we can't do anything as you breached them and the casino had every right to void your winnings from it.
Is there anything else we could assist you with?
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1 year ago
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Good afternoon, what were these bets because I didn't see here in the report which games.
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1 year ago
Hello mengobsb77,
A few bets of $5 starting at row 622 in the document you forwarded, starting at row 1108, bets above $10 were made multiple times going up to $20 in a few cases.
Based on the provided documents, the casino had right to void the winnings as the bets were above the allowed limit multiple times.
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1 year ago
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Good afternoon, everything is ok so I'm just going to ask you to cancel my account because on this site I will never play again. And here in Brazil I'm going to do everything for this site not to be authorized because what they did I think is very unfair.
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1 year ago
Hello mengobsb77,
Please send your account closure request directly to the casino through e-mail as we are a 3rd party site resolving complaints so your request here might not be taken into consideration in the casino.
I'm sorry that we could not help you but unfortunately the players have to follow the rules as well. The complaint will be now closed as the player breached the bonus terms.
Nick
