N1 Bet Casino - The player's bonus was not granted.

I am a vip player at this sportsbook and casino. I received a promotional email over Christmas saying deposit certain amounts like 50, 100 , 500 and receive free sports bets. I deposited a few times adding up to 120 euros and i never received my free bets, i emailed my vip manager and she seems to not know what promotion this is and i have been going back and fourth on live chat now for 2 days and am being told that a manager is still checking it. It feels like a scam to make players deposit.

Hello Tellz1,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with N1 Bet Casino. Allow me to ask you a few more question before we would move forward.

Did you forward the promotional e-mail to the casino? Have you met all the conditions for the promotion from the e-mail? What was the casino's respond when you contacted them with this issue?

Please forward any relevant screenshots, chats or e-mails to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

Dear Tellz1,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

The complaint will be now rejected for the above mentioned reason.