The player from Austria had requested a withdrawal from Casino N1 via Fixipay, but the Fixipay website was not functioning and was password protected. The casino claimed they could not assist further. The issue was resolved as the money was transferred directly to the player's account without needing a Fixipay account. The complaint was marked as resolved.
N1 Bet Casino - Player’s withdrawal unable to process due to Fixipay issue.
Amount: €280
N1 Bet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
Public
Public
5 months ago
Translation
Hello,
I withdrew from Casino N1 via bank transfer Fixipay.
I wanted to create an account with Fixipay, but I see that the Fixipay website doesn't work and is password protected.
What can I do now?
According to customer service, Casino N1 can no longer do anything.
Thanks in advance
Best regards
Alexander B***
Edited by a Casino Guru admin
Automatic translation:
Public
Public
5 months ago
Dear Alex121294,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please post a screenshot of your withdrawal history here in this thread?
- Why did you use a payment provider with which you didn't have an active account?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
5 months ago
Translation
Hello,
it's been dealt with.
You don't need a Fixipay account.
The money has already been transferred directly to my account.
Automatic translation:
Public
Public
5 months ago
Dear Alex121294,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
