N1 Bet Casino - Player’s withdrawal is delayed due to card verification issues.

I've been on n1 casino for over 2 years and have deposited and withdrawn easily over 30k without much of an issue. Except for the first withdraw, which is normal because of verification etc...today, I played and won a small amount of 600$ card. Trying to get my winnings was worse that seeing the dentist! I was asked to provide a screenshot of s bank card on file that had expired more that a year ago. I did however provide a picture of my new card, the same card I used to deposit with today...aparently it's not good enough. I have 2 questions that the online chats people answered around all evening. #1 if cards have expiry dates, which they do, shouldn't the app inform you before blowing over 500$ today alone, knowing I wouldn't be able to provide pictures of the old card, and subsequently not being able to withdraw...and #2 They said they needed that copy . Wheres the original upload I provided? Is my info floating around cyberspace,? Rrrrrr

Hello peterlegault28,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with N1 Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear peterlegault28,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi. Sorry for the delay. I was out of reach.

I had been playing n1 for over a year. Cashed out many times. Spent slit and there was a gap in time however from this last time to the time before that. So much so that the bank card I had used was now expired. The bank sends me new ones automatically, and after using it, you simply destroy the expired one. Normal. So when I made a deposit with n1, I was obviously using the new, replacement card. Same account, same branch, just a fresh card. When they blocked myb withdrawl the first time, the asked for a screen shot of the card that I had used to made said deposit...which I promptly did. It came back rejected. When I chatted with their online person I asked why. The proceeded to resend a generic templated explanation about the banking info requirements used for verification. I sent it again, front and back, and also screen shots showing name , acc #, date and the deposit that was made to play and subsequently win that day. Rejected again. And again I asked through the online chat what the issue was...and again, that same generic explanation. Finally one of the reps told me it was because the bank card I had sent in this time didnt match their records. When I explained the reason being a renewed card but szme name, and also acc info with everything showing that nothing except the card had changed since the last time I had cashed out fully verified ...it still wasn't good enough. I then kept receiving those "what to do to withdrawl" templated explanations.

By that time, I had lost my cool, and out of anger gambled away the $625.

My point was that's their angle on how to take advantage of people and drag things out so long, that a person who was fully verified previously is now being led through hoops to try and prolong the payout process so they'll respond those winnings with the casino again the casinos prech that they are at the forefront of providing assistance to clients that perhaps get a little carried away by offering self exclusion...looks great on paper, but then the pull this which is easily explained as verification rules. Well, b.s. I was verified, and as far as the new card, they said it didntbmatch the acc, ...how would it? I had never used it before. I believe that that is a unethical tactic that they used, an under the radar way for them to bend the rules and let the client dig their own hole.

As a result, no cashout for me...and they come out looking like they were just following procedures.

The little guy never wins, but should they one day have such luck, it's still an uphill battle to get what you won fair and square.

Thank you

P**** l****

Dear Peterlegault28,

I hope you're doing well. Unfortunately, casinos are permitted to conduct verification checks at any time, regardless of how long a player has been registered. These checks typically take up to 14 days to complete.

If your account balance has already been lost, our ability to assist may be limited at this stage. However, I would kindly recommend reaching out to us as soon as such an issue arises in the future, so we can begin addressing it promptly.

Is there anything else we could assist you with?

Best regards,

Nick

Dear peterlegault28,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.