The player from Germany is unable to withdraw €200 due to repeated rejections of submitted documents by the casino, claiming they are deliberately preventing payouts. Communication with customer support is inadequate, only available through an unhelpful bot.
N1 Bet Casino - Player's withdrawal is being delayed.
Amount: €200
N1 Bet Casino
Safety Index:HighSafety Index
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8.2
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Case opened
Current status
Waiting for player to reply
6d 11h 43m 52s
Case summary
12 hours ago
Public
Public
17 hours ago
Translation
This casino is by far the most criminal I have ever encountered.
Like many others, I'm facing the same issue with the payout.
I have submitted all the necessary documents several times, yet they keep getting rejected.
I'm unable to provide a screenshot as the operator wants because not all important information fits on it (amount, IBAN, etc). I need to make two screenshots for this purpose...
...but they continue to be rejected.
The casino is deliberately doing this to deny their customers payouts.
You can't even access decent customer support through this casino.
(A bot that eventually starts ignoring the customer.)
This is a scam where they play with the customer's hard-earned money.
As long as I don't receive my 200€, I must advise everyone against this casino.
Criminal and untrustworthy.
Automatic translation:
Public
Public
12 hours ago
Hello damirhasecic4,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with N1 Bet Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when exactly is the verification process ongoing?
- Which documents have been already approved and which ones not?
- When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
damirhasecic4 has 6d 11h 43m 52s to reply
