The player from Italy is experiencing difficulties withdrawing his winnings due to ongoing account verification. Player’s complaint has been resolved successfully.
N1 Bet Casino - Player’s struggling to complete the account verification.
Amount: €450
N1 Bet Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
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1 year ago
Translation
Good evening. I opened a gaming account at n1betcasino a month ago. I played like 100 euros, I have a withdrawal of 80, everything is fine. Two days ago I played another 80 euros, and then 100 (the sums are almost exact.) The idea is that yesterday I won more than 400, in various casino games, and now they don't want to make the payment, for verification of the account. I have a problem, that's why I initially filled in the address where I live, not my residence address, but I sent various documents anyway, nothing.
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1 year ago
Dear PetricaCojocaru,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Do I understand correctly that a missing Proof of Address seems to be the obstacle standing between you and your winnings? Have you submitted an address that is not your permanent residency?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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1 year ago
Translation
You are right. So, curiously, I also made two withdrawals first, like 50 - 80 euros. Now, when I would like to withdraw 501 (this is the amount now) they say that the account is not verified, apart from that I have sent identity cards, copies of bank accounts, also copies of two deposits made. It seems to me that they don't want to pay.
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1 year ago
Translation
Good morning! Finally they paid the debt, I fixed it, thanks!
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1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, PetricaCojocaru, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
