The player from Austria has been waiting for three weeks for the casino to complete her KYC process after she uploaded the required documents. She has not received any responses from either chat or email support.
N1 Bet Casino - Player’s KYC process is delayed.
Amount: €562
N1 Bet Casino
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Opened
Current status
Waiting for Casino Guru to reply
6d 19h 16m 31s
Case summary
4 hours ago
Sensitive attachment
Sensitive attachment
22 hours ago
Translation
The casino does not complete my KYC.
I uploaded documents three weeks ago. Neither the chat nor email support gave me a response.
Automatic translation:
Public
Public
6 hours ago
Hello jeitcarol8,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with N1 Bet Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when exactly is the verification process ongoing?
- Which documents have been already approved and which ones not?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
