The player from North Rhine-Westphalia had deposited 175 euros, which were deducted from his bank account but not added to his casino account. Despite assurances from the chat services, the funds had not been returned. The player was advised by the Complaints Team to contact his payment provider and provide confirmation of the successful transaction to the casino. However, the player did not respond to further communication and due to this lack of response, the complaint had been rejected.
N1 Bet Casino - Player’s deposit didn't reach casino account.
Amount: €175
N1 Bet Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
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9 months ago
Translation
I deposited 175 euros on Saturday, the money was deducted from my bank account but not added to my gaming account, the chat always says the same thing, that the money will be returned to my account but nothing happens.
Automatic translation:
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9 months ago
Dear Peda11,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
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9 months ago
Translation
If the money was credited to my gaming account there wouldn't be a problem, why should I contact my bank? I deposited through the betting provider and the money was deducted from my account so the money was paid and God knows what the casino did with it.
So you are responsible for either transferring it to my account or crediting it to my gaming account
Automatic translation:
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9 months ago
Dear Peda11,
You have to contact the payment provider in order receive a confirmation that the payment was successful and then send it to the casino. After that, it might take from 1 to 3 weeks for the casino to locate the lost funds and credit it to your account.
Please do so and let us know the outcome if it would take longer.
