HomeComplaintsN1 Bet Casino - Player’s deposit confiscated and account blocked.

N1 Bet Casino - Player’s deposit confiscated and account blocked.

Amount: €75

N1 Bet Casino
Safety Index:High
Submitted: 28 Jul 2024 | Case closed : 11 Aug 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 months ago

The player from Malta had deposited €75 on N1bet.com but was excluded from bonuses and had his gameplay disabled shortly after. The casino claimed he breached terms by creating multiple accounts and confiscated his deposit, which he denied. He remained unable to log in after a month. The issue went unresolved due to the player's lack of response to the Complaints Team's inquiries, leading to the rejection of the complaint.

Public
Public
3 months ago

Hi Team.


I play online from many years but this I never seen it.


I deposited more than a month ago 75 euros on N1bet.com as I was offered a free bet to match my deposit.


After a moment I deposited, the account was excluded from bonuses, and my gameplay was disabled, I swear to the people I love that I have no duplicate accounts and I play just for fun as I don't need money in the life ( thank god ! )


After a month I am still unable to log in and today they told me in chat that my deposit has been confiscated as I breached their terms creating multiple account ( once again I can prove I do not have it )

I feel this excuse can be used on thousand of players in their database and they can potentially scam millions.


Please help or at least shows to other players how this company act.


Regards


Public
Public
3 months ago

Hello DarioNobile,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with N1 Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Can you please forward the communication between you and the casino to nikolas.b@casino.guru? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Public
Public
3 months ago

Dear DarioNobile,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
3 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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