The player from Germany faced account locking issues at N1Bet after making a deposit using his partner's Mastercard. Although he had successfully verified his profile and submitted the necessary documents, the withdrawal requests continued to be rejected pending a manager's review. The Complaints Team was unable to investigate further due to the player's lack of response to inquiries, which resulted in the rejection of the complaint.
N1 Bet Casino - Player's account is closed despite successful verification.
Amount: €250
N1 Bet Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
Public
Public
2 months ago
Translation
Good day, dear Casino Guru Team,
On September 24th, 2024, my partner and I were playing at the online casino N1Bet. We made our first deposit using my partner’s Mastercard, which came with a bonus. We had fun playing, won the bonus, and were eligible for a withdrawal. However, our withdrawal was repeatedly rejected. We were informed that we needed to verify our profile, which we promptly did by uploading all the required data. The profile was successfully verified. But after this verification, we found out that my account had been locked. In the live chat, we were told it was because a bank card registered to someone else was used. Naturally, this is true since we did make the initial deposit with my partner’s card. The casino’s live chat now says we need to wait for the manager to review the issue. We have already uploaded my partner’s documents, including her ID card and bank card. Could you possibly assist us with this problem? Unfortunately, I cannot attach the live support chat to this complaint, which is puzzling.
Kind regards,
Chris_J
Automatic translation:
Public
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2 months ago
Hello Chris_J,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with N1 Bet Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when exactly is the verification process ongoing?
- Does your boyfriend has an account in the casino as well?
- When was the last time you hear from the casino?
Please note that using a 3rd party deposit in every online casino is strictly forbidden and the casino has right to confiscate any balance and close your account. Keep in mind that you can always use only your own deposit method and funds.
Looking forward to your answer.
Regards,
Nick
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2 months ago
Translation
We last heard from the casino yesterday. Apparently the balance is now being withdrawn and the deposited amount is being cancelled. But they said that as soon as the process was complete I would have access to my account again. That doesn't seem to be the case. I checked and my account seems to have been completely deleted. Now I no longer have access to the account, which means that no further contact can be made. And my partner didn't have an account with the operator in question. The verification process took about 2 hours.
Update 09/27/2024 another email from the operator. I should upload further documents so that the amount can be refunded. However, I should upload these documents to the operator's game page. This is not possible for me at this time because the operator's page has completely blocked my account and I can no longer log in there
Edited
Automatic translation:
Public
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2 months ago
Dear Chris_J,
I hope you're doing well.
Could you please confirm if they are only planning to refund the deposited amount? If you no longer have access to the account, I kindly suggest forwarding the relevant documents to their email support as soon as possible.
Please keep us updated on any developments.
Best regards,
Nick
