The player from Germany has their account suspended without a clear reason, despite being verified with other casinos owned by Dama NV. They report that the closure happened upon registration and they had not made any deposits or had a balance.
N1 Bet Casino - Player's account has been closed upon registration.
Amount: ??
N1 Bet Casino
Safety Index:HighSafety Index
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Case opened
Current status
Waiting for player to reply
6d 18h 10m 49s
Case summary
5 hours ago
Public
Public
14 hours ago
Translation
Help, my account has been suspended
I registered with the email address aligaarden43@hotmail.com
My account has been suspended
They say it's the managers' decision without giving a proper reason
I am verified with other Dama NV casinos and allowed to play
I have no balance on my account
I hadn't deposited any money yet, and my account was closed upon registration, citing the management's decision
Please, I need your help
In other casinos belonging to Dama NV, I am verified and have no problems
Automatic translation:
Public
Public
5 hours ago
Dear Lazcihan,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
If the casino paid out all the winnings no active balance has been withheld, I’m afraid, there’s not much we can do for you.
Please let me know If there is anything else I can assist you with, otherwise, I will be forced to close this complaint.
Thank you for your understanding.
Best regards,
Kristina
Lazcihan has 6d 18h 10m 49s to reply
