The player from Germany had their account suspended without a clear reason, despite being verified with other casinos owned by Dama NV. They reported that the closure occurred upon registration and that they had not made any deposits or had a balance. The player was explained that casinos had the right to restrict or close accounts at their discretion, and since no winnings were withheld, there was limited action that could be taken. Additionally, the player’s profile was permanently blocked due to repeated use of inappropriate language towards the Complaints Team.
N1 Bet Casino - Player's account has been closed upon registration.
Amount: ??
N1 Bet Casino
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 months ago
Public
Public
2 months ago
Translation
Help, my account has been suspended
I registered with the email address aligaarden43@hotmail.com
My account has been suspended
They say it's the managers' decision without giving a proper reason
I am verified with other Dama NV casinos and allowed to play
I have no balance on my account
I hadn't deposited any money yet, and my account was closed upon registration, citing the management's decision
Please, I need your help
In other casinos belonging to Dama NV, I am verified and have no problems
Automatic translation:
Public
Public
2 months ago
Dear Lazcihan,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
If the casino paid out all the winnings no active balance has been withheld, I’m afraid, there’s not much we can do for you.
Please let me know If there is anything else I can assist you with, otherwise, I will be forced to close this complaint.
Thank you for your understanding.
Best regards,
Kristina
Public
Public
2 months ago
Translation
F*ck your mother you bitch
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 months ago
I must warn you that this kind of language is not tolerated, and since this was not your first attempt to verbally assault or intimidate Casino.Guru professionals, your profile is permanently blocked on our website. We are here to help players and have zero tolerance for such behavior.
