The player struggles to verify his account as his account is blocked. The complaint was closed as the player also closed her casino account.
MyStake Casino - The player struggles to verify his account.
Amount: Can$200
MyStake Casino
Safety Index:Very highSafety Index
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9.2
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Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I can't verify my account, I sent all my correct documents, the site only blocked the verification section, so I can't withdraw my 200$
Automatic translation:
Public
Public
2 years ago
Hello jonathanlaberge1051,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents and the casino may block your access to your account until the process is finished.
Looking forward to your answer.
Regards,
Nick
