HomeComplaintsMyStake Casino - The player struggles to verify his account.

MyStake Casino - The player struggles to verify his account.

Amount: Can$200

MyStake Casino
Safety Index:High
Submitted: 24 Oct 2022 | Case closed : 07 Nov 2022
Case closed Our verdict

Other

REJECTED

Case summary

1 year ago

The player struggles to verify his account as his account is blocked. The complaint was closed as the player also closed her casino account.

Public
Public
2 years ago
Translation

I can't verify my account, I sent all my correct documents, the site only blocked the verification section, so I can't withdraw my 200$

Automatic translation:
Public
Public
2 years ago

Hello jonathanlaberge1051,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents and the casino may block your access to your account until the process is finished.

Looking forward to your answer.

Regards,

Nick

Private
Private
2 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
Public
2 years ago

Can you please answer to all the above asked question?

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Public
2 years ago
Translation

I cancel my complaint, I no longer use mystack.

Automatic translation:
Public
Public
1 year ago

The complaint will be now closed based on the player's request.

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