MyStake Casino - The player's unable to verify his account.

Hello, I have a problem with my Mystake account since at the time of registration I registered wrong since I basically put the wrong email instead of placing josegoleador1@gmail.com

Put josegoleador1@gmil.com and this is affecting me since I can't confirm my email since it doesn't work.

Hello josegoleador1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

Do I understand it correctly that you have not been able to even login into your casino account? What did the casino respond when you contacted them with this issue? Since when is this problem ongoing? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi, thanks for answering. I contacted the casino more than 24 hours ago and there was no response. This problem has persisted since Tuesday and the last time I spoke to the casino was Wednesday but there was no response.

I would like to ask MyStake Casino to join us and help us resolve the player's issue.

Hello,

As we have checked, your email is josegoleador1@gmil.com. Do you want to change this email or it's the correct one?

Best regards,

Hello josegoleador1,

Please let the casino know your request as soon as possible.

Yes, I want to change that email since I wrote it wrong

Hello josegoleador1,

Did the casino contact you regarding your request? Is there any update?

no, they haven't contacted me

Dear MyStake Casino,

Could you please advise if there's been any update regarding the change of the player's e-mail address?

Hello,

We kindly ask the user to state which email he wants to be put, as the two email addresses mentioned above are the same. Kindly let us know the correct email address.

If you want it to be done faster, please contact our customer support via live chat or email (support@mystake.email) and they will help you.

Best regards,

I want to change it to josetrickyt@gmail.com then

I would like to ask both sides to confirm once the change has been made so we can close the complaint accordingly.

not done yet

Dear MyStake Casino,

Can you please advise when can the player expect the e-mail change?

they haven't contacted me

Hello,

This email address is already in use, which means that the account with this email already exists.

Kind regards,

MyStake Team

Hello josegoleador1,

Are you aware that you already have a casino account registered to that e-mail address? Why did you create a second account?

Hello josegoleador1,

Can you please clarify why do you own 2 accounts in the casino?

Creating multiple accounts is against the casino terms and conditions.

It's not mine, it's my brother's, that's why he has that email

Dear MyStake Casino,

Does the e-mail in you really belongs to the player's brother or there were used the same registration information on both?

belongs to my brother

Hello josegoleador1,

This email already exists too. Regarding it, your activity is against our T&C which is considered fraudulent activity.

Kind regards,

Mystake

Dear MyStake Casino,

Did the player or his brother both used bonuses or how exactly did they breach the terms and conditions.

I don't know I haven't contacted him for a long time

Hello Nick,

The user hasn't used any bonus but he asked to change the email and gave us three examples, all of them are used which shows that he has connections with several accounts and it may be considered as a fraudulent activity by our risk control team.

Please take into consideration that issue and close the complaint as we can't change the email of the user who has such a background.

Kind regards,

Mystake

Hello josegoleador1,

Can you please clarify why do you own multiple accounts in the casino and why are all of your e-mails already taken?

Also Dear MyStake, is it possible to forward some kind of evidence that those e-mails are already registered? Was there any IP or registration detail match on those accounts? If yes, is it possible to forward it to nikolas.b@casino.guru?

Dear josegoleador1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.