The player from Spain had experienced difficulties depositing money due to limited bank verification options and issues with residential verification, as she lived with her parents and lacked utility bills or documents proving ownership. After communicating with our team, the player had been able to resolve the issue and successfully deposit money. The player had expressed gratitude for the help received, and we had marked the complaint as 'resolved' in our system.
MyStake Casino - Player unable to deposit due to verification issues.
Amount: ??
MyStake Casino
Safety Index:HighSafety Index
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8.6
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
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9 months ago
Translation
When I attempt to make a deposit, it requests that I verify my bank, but it only provides Irish or Dutch options, neither of which I have an account with.
Regarding residential verification, I don't have any bills that prove ownership of anything, and I'm uncertain whether using some form of municipal registry which states my residence would suffice, as I currently live with my parents.
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9 months ago
Hello ainhoamontesdeoca07,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when are you register in the casino? Did you ever deposit there? Do you have any real money balance on your casino account?
Please note that if you did never deposit there and already experiencing issues, I would recommend to chose a different casino as only other issues might come up in the future.
Looking forward to your answer.
Regards,
Nick
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8 months ago
Dear ainhoamontesdeoca07,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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8 months ago
Translation
Thank you very much for the help, for those who have the same problem with the registry document it works perfectly, it gives a few errors when depositing money but I suppose it will be normal.
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8 months ago
Hello ainhoamontesdeoca07,
Do I understand it correctly that the issue has been resolved?
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8 months ago
Dear ainhoamontesdeoca07,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
