MyStake Casino - Player unable to deposit due to verification issues.

When I attempt to make a deposit, it requests that I verify my bank, but it only provides Irish or Dutch options, neither of which I have an account with.

Regarding residential verification, I don't have any bills that prove ownership of anything, and I'm uncertain whether using some form of municipal registry which states my residence would suffice, as I currently live with my parents.

Hello ainhoamontesdeoca07,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when are you register in the casino? Did you ever deposit there? Do you have any real money balance on your casino account?

Please note that if you did never deposit there and already experiencing issues, I would recommend to chose a different casino as only other issues might come up in the future.

Looking forward to your answer.

Regards,

Nick

Dear ainhoamontesdeoca07,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thank you very much for the help, for those who have the same problem with the registry document it works perfectly, it gives a few errors when depositing money but I suppose it will be normal.

Hello ainhoamontesdeoca07,

Do I understand it correctly that the issue has been resolved?

Yes, thank you very much for the help

Dear ainhoamontesdeoca07,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru