The player from Argentina was facing issues with multiple deposits totalling eleven thousand pesos. She had initially made a deposit from a different account and then from her own. This was a recurring problem and she threatened to publicize her issue. She had been informed by the Complaints Team that if a third-party payment was used, the owner of the payment method could request a refund. However, since she breached the casino terms, the complaint had been closed.
MyStake Casino - Player struggling with deposits.
Amount: $11,000 ARS
MyStake Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
6 months ago
Public
Public
6 months ago
Translation
I am tired of dealing with these kinds of issues, this isn't the first time it has occurred and I've made numerous complaints. There is an ongoing dispute over eleven thousand pesos. If this matter isn't resolved, I will post about my issue with the application.
Initially, I sent eight thousand pesos via my father's account, rafael diarios juarez, then from my own account, agustina ayelen juarez, I sent three thousand pesos.
Automatic translation:
Public
Public
6 months ago
Dear agustinajuarez5,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with MyStake Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.
Please note that if you used a 3rd party deposit into the casino, they may block you and confiscate any remaining balance from there and nobody can force them to change this decision.
Best regards,
Nick
Sensitive attachment
Sensitive attachment
6 months ago
Translation
Hello, I will attach important information. It is illegal not to give a resolution or return the confiscated money. Claim 20 minutes after the transaction, yesterday morning and afternoon. I want a solution, thank you very much.
Automatic translation:
Public
Public
6 months ago
Dear agustinajuarez5,
If a 3rd party payment has been used, the owner of the payment method may request for a refund of the deposit but other than that, there is nothing we or you can do.
As you have breached the casino terms, we will be also forced to close the complaint.
Best regards,
Nick
