The player from Italy deposited €5 in BTC but is unable to play due to an activated bonus which they cannot cancel. Furthermore, despite sending documents for withdrawal that have been accepted, they are still unable to withdraw their funds.
MyStake Casino - Player struggles with withdrawal and bonus issues.
Amount: ??
MyStake Casino
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Case opened
Current status
Waiting for player to reply
6d 20h 21m 23s
Case summary
3 hours ago
Public
Public
6 hours ago
Translation
Hello, I opened my account and deposited €5 in BTC, but a bonus was activated and it isn't allowing me to play. Additionally, I can't cancel the bonus. Moreover, I sent my documents for withdrawal, and it says they have been accepted, but I am still unable to make a withdrawal.
Automatic translation:
Public
Public
3 hours ago
Hello fontanaalessia766,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.
- What kind of bonus did you receive?
- Which withdrawal methods are available to you?
- Did you contact the casino to cancel the bonus or to ask them about the unavailable withdrawal?
Looking forward to your answer.
Regards,
Nick
fontanaalessia766 has 6d 20h 21m 23s to reply
