The player from Italy had mistakenly activated a bonus on his account and had sought help to deactivate it. We had reached out to the player for more information about the bonus and whether they had attempted to cancel it directly or contact the casino. However, despite extending the response time, the player had failed to respond to our inquiries. As a result, we could not proceed with the investigation and had to reject the complaint.
MyStake Casino - Player struggles with unwanted bonus activation.
Amount: €20
MyStake Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.9
MyStake Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I've activated a bonus that I didn't want to activate, how can I deactivate it?
Automatic translation:
Public
Public
1 year ago
Hello faustoluppinp,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if you did contact the casino in order to cancel the bonus? Isn't it possible to cancel the bonus directly within your account? What kind of bonus did you claim exactly? Did you use any of the deposited or the bonus money?
Looking forward to your answer.
Regards,
Nick
