The player from Italy had mistakenly activated a bonus on his account and had sought help to deactivate it. We had reached out to the player for more information about the bonus and whether they had attempted to cancel it directly or contact the casino. However, despite extending the response time, the player had failed to respond to our inquiries. As a result, we could not proceed with the investigation and had to reject the complaint.
MyStake Casino - Player struggles with unwanted bonus activation.
Amount: €20
MyStake Casino
Safety Index:HighSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
Public
Public
10 months ago
Translation
I've activated a bonus that I didn't want to activate, how can I deactivate it?
Automatic translation:
Public
Public
10 months ago
Hello faustoluppinp,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if you did contact the casino in order to cancel the bonus? Isn't it possible to cancel the bonus directly within your account? What kind of bonus did you claim exactly? Did you use any of the deposited or the bonus money?
Looking forward to your answer.
Regards,
Nick
