The player from the UK had cashed out a total of £5940 but hadn't received the funds after two days. The casino had assured him that they had sent the money, but his bank couldn't confirm any incoming payments. The Complaints Team had advised the player that withdrawal processing could take up to 14 days. Later, the player confirmed that the payment had reached his bank and requested to cancel the complaint. The issue had been successfully resolved.
MyStake Casino - Player's withdrawal hasn't been deposited.
Amount: £5,940
MyStake Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
Public
Public
8 months ago
I have cashed out for
£3000
£2000
£940
via sepa to a U.K. account. It’s been 2 days and I have yet to receive my funds. I’m worried due to all these posts being made about not being paid out. I don’t no what’s gonna happen. I’m really upset & I hope I get my money. I’ve deposited 3600 of my own money. What can I do if they don’t pay me out ?
ive contacted them and there’s telling me it was sent on there side. My bank states it can still not see the incoming payments.
Public
Public
8 months ago
Dear Rdm009,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
Public
Public
8 months ago
Dear Rdm009,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
