MyStake Casino - Player’s withdrawal has been delayed.

I deposited $500 on this website and I tried to place bets but they were rejecting.

After I contact support and told the issue I was not happy about not being able to place bets I requested them to refund my money back.

They said you cant withdraw since you need to wager or you can choose to withdraw but there will be 20% fees.

I said why fees since Its your fault since i cant place bets.

Now they say choose 5 mimum bets with 1.30 odds or 20% cut withdrawal.

I refused this since it was not my fault since they limited me.

I have all the screenshot that their website was not allowing me to place bets

Dear tomasj9,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

They cancel my request to withdraw since they say I need to wager the amount I deposited but they don't let me to wager like single bets they said i need to chose minum 5 selections and odd 1.3 minimum.

I told them that allow me to place single bets why I should choose mimum 5? I have not used any of their bonus.

Here what they said on email

"To proceed, you must select a minimum of five items to place a qualifying bet."

Dear tomasj9,

As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.

The only thing I can advise based on the information so far is that you will simply need to wager your deposit (AML Policy) according to the casino rules before you could withdraw any balance.

Thank you very much for your understanding.

Best regards,

Nick