The player from the Netherlands, despite having successfully deposited, played, and withdrawn thousands over the past two years, faced a refusal for all withdrawal methods without explanation. The casino accepted a 1000 euro deposit but did not process the winnings. The complaint was rejected due to the player's lack of response to the Complaints Team's inquiries, which prevented further investigation into the issue.
MyStake Casino - Player’s withdrawal has been blocked.
Amount: €5,000
MyStake Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 months ago
Public
Public
3 months ago
Despite having deposited played and withdrew several thousands over last two years , the casino now refuse all my withdrawal methods with no explanation.
They say only try other payment method , but I tried everything.... Binance pay , ETH , Tether ... they accepted a 1000 euro deposit but now wont pay my winnings ...
Public
Public
3 months ago
Hello fotisarfaras,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? Are there any available payment methods? If yes, why don't you use them? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
