The player from the United Kingdom had attempted to withdraw £660 in winnings from an online casino, but only £560 had been successfully withdrawn, and the casino was offering only £100. The player had confirmed that he had accumulated his winnings without any active bonuses while playing virtual sports. Despite the player being fully verified, we were unable to assist with his complaint as it pertained to sports betting, an area outside our jurisdiction. Therefore, the complaint had been rejected.
MyStake Casino - Player's winnings have been confiscated.
Amount: £560
MyStake Casino
Safety Index:HighSafety Index
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Case closed
Our verdict
Other
REJECTED
Case summary
1 month ago
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1 month ago
I have attempted to withdraw my winnings of £660 however about 12 hours later I have had £560 successfully system withdrawn and have since only been offered £100 as this was my last deposit.
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1 month ago
Dear marcuslfc12,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Do I understand correctly that the casino canceled your winnings?
Have you accumulated your winnings with or without an active bonus?
What types of games did you play?
Could you please advise if you passed the full KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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1 month ago
They have deducted £560 from account entirely, most of which was deposited and not winnings. No bonuses were used here and I was verified. This amount was mainly accumulated on virtual sports.
thanks for your help
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1 month ago
Have you played any other games besides virtual sports (e. g. slots, live casino games), or have you accumulated all your winnings on virtual sports?
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1 month ago
Thank you for the update.
As you might know, our forum Casino. Guru, deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.
Thank you very much for your understanding.
Best regards,
Veronika
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