MyStake Casino - Player's winnings have been confiscated.

hello, earn money legally on this page after depositing 500 euros and they gave me a bonus of 500, I reached more than 4600 euros and without warning they canceled the bonus and withdrew all the money. They claim that the duration of the bonus is one month but consider That this was not sufficiently well-informed and that they acted in bad faith since at no time was I notified of it, nor did the bonus page show the remaining time for its cancellation.

Dear omarwerceqe,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify which bonus you have played with? Please, post here a link here, I would like to check the bonus T&Cs.

Additionally, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. 

Thank you very much in advance.

Best regards,

Kristina

https://m.mystake.bet/en/static/promos?pid=2053

Thank you for your reply, omarwerceqe. Do I understand correctly that you activated a sport betting bonus? Moreover, I checked the bonus T&Cs and I found this:

"9. Once the Bonus is activated, the wagering requirement has to be completed within a maximum of 30 days, otherwise, the bonus and all generated winnings will be lost."

Could you please clarify when exactly you activated the bonus?

Dear omarwerceqe,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.