The player from Venezuela is unable to withdraw his winnings. We closed the complaint because the player stopped responding.
MyStake Casino - Player's unable to withdraw his winnings.
Amount: $115
MyStake Casino
Safety Index:Very highSafety Index
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9.2
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
When registering I entered a wrong email which differs from mine by 1 letter, mine is p***@gmail.com and the one I entered was p***@gmail.com
Now I can't withdraw because I don't have the possibility to withdraw, I would like to change my email to verify it and be able to withdraw the money
Edited by a Casino Guru admin
Automatic translation:
Public
Public
1 year ago
Dear Jddws1025,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please allow me to ask you a few questions, so I can better understand the situation.
How long are you a player in the casino? Do I understand correctly you were able to deposit in the casino without verifying your email address?
When did you inform the casino about the incorrect email address? What did they reply?
Please note the screenshot you submitted is not legible as the resolution is too low.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
1 year ago
Translation
I have known the page for a long time, recently I decided to open an account since several friends had told me, and yes, the casino let me deposit without verification.
I would also like to mention that yesterday at 11am (Venezuelan time) I sent emails to the emails provided by the real-time support chat and I still haven't received any responses.
I realized that the address was wrong when I was withdrawing, since they rejected the transaction and told me the following (sorry for the bad resolution of the first screenshot)
Edited
Automatic translation:
Public
Public
1 year ago
Did you try to contact the casino and ask them for help changing the email address of your account? What did they reply? Are you able to verify your identity by submitting the required document using the website itself?
I'll await your reply.
