HomeComplaintsMyStake Casino - Player’s struggling to withdraw their winnings.

MyStake Casino - Player’s struggling to withdraw their winnings.

Amount: $50

MyStake Casino
Safety Index:High
Submitted: 28 Apr 2022 | Case closed : 14 May 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Argentina is experiencing difficulties withdrawing their funds. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
2 years ago
Translation

It has been more than 48 hours since my withdrawal was being processed at the casino, I understand that it usually takes two or three days. What could be done? I have only verified by email the three options that are found. Is it safe to do the other two (Identity document and address)?

Automatic translation:
Public
Public
2 years ago

Dear maxigonnet17,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified?

Please understand, that without verifying your account, you won’t be entitled to any withdrawals.


Subsequently, it’s quite usual for a withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. However, if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Petronela

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Public
2 years ago

Dear maxigonnet17,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
Public
2 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 


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