MyStake Casino - Player’s struggling to withdraw their winnings.

The amount on my balance is small - 77 euros. I never took bonuses. It's very strange, but they don't pay. Passed the check several times. I do not understand.

Dear evg-mystake,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you have been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? Which payment method you have opted for to withdraw your winnings?

I hope we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I replenished my account with a skrill, ordered withdrawal to a skrill. The output is rejected. Everything used to be fine. I am ready to contact you via Skype or another way to confirm your identity.

Thank you very much, evg-mystake, for providing all the necessary information. I will now transfer your complaint to my colleague Adam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello evg-mystake,

I have reviewed your case and will now contact the casino to see if I can help.

We would like to invite MyStake casino to join the conversation and participate in the resolution of this complaint.

Thank you, MyStake Casino, for the information.

Dear evg-mystake,

The casino states that you should have no problem making a withdrawal from your account.

Are you now able to do so successfully?

I will make a withdrawal order. If everything goes well, I will definitely apologize.

Hello evg-mystake,

Thank you, please let us know if the withdrawal is successful.

Dear evg-mystake,

I'm glad to hear that your issue got resolved. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.