HomeComplaintsMyStake Casino - Player’s struggling to withdraw their winnings.

MyStake Casino - Player’s struggling to withdraw their winnings.

Amount: €77

MyStake Casino
Safety Index:High
Submitted: 04 Dec 2021 | Resolved : 08 Dec 2021
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player from Russia is experiencing difficulties withdrawing their funds. The complaint was resolved successfully.

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2 years ago

The amount on my balance is small - 77 euros. I never took bonuses. It's very strange, but they don't pay. Passed the check several times. I do not understand.

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2 years ago

Dear evg-mystake,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you have been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? Which payment method you have opted for to withdraw your winnings?

I hope we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

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2 years ago

I replenished my account with a skrill, ordered withdrawal to a skrill. The output is rejected. Everything used to be fine. I am ready to contact you via Skype or another way to confirm your identity.

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2 years ago

Thank you very much, evg-mystake, for providing all the necessary information. I will now transfer your complaint to my colleague Adam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

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2 years ago

Hello evg-mystake,


I have reviewed your case and will now contact the casino to see if I can help.


We would like to invite MyStake casino to join the conversation and participate in the resolution of this complaint.

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2 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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2 years ago

Thank you, MyStake Casino, for the information.


Dear evg-mystake,


The casino states that you should have no problem making a withdrawal from your account.

Are you now able to do so successfully?


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2 years ago

fileI will make a withdrawal order. If everything goes well, I will definitely apologize.

Edited
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2 years ago

Hello evg-mystake,


Thank you, please let us know if the withdrawal is successful.

Waiting for approval
Waiting for approval
2 years ago
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

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2 years ago

Dear evg-mystake,

I'm glad to hear that your issue got resolved. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

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