The player from Italy is having difficulties withdrawing winnings due to incomplete verification. We rejected the complaint because the player didn't respond to our messages and questions.
MyStake Casino - Player’s struggling to complete KYC verification.
Amount: €100
MyStake Casino
Safety Index:HighSafety Index
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8.9
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
3 years ago
Translation
My name is Michel P ***, I am having an account verification problem on the casino site: mystake.com; after several attempts they blocked me from trying again, all this despite having provided the documentation they requested clear and readable.
Without this authentication I cannot make any withdrawals, in case of a win, please help me.
the amount entered in "imported amount" is entirely indicative, I am unable to perform ANY withdrawal.
Edited by a Casino Guru admin
Automatic translation:
Public
Public
3 years ago
Dear Michel,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.
Could you please advise which documents you have already provided and when exactly? Have you received any explanation from the casino clarifying what is wrong with your documents?
Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
Thank you very much in advance for your reply.
Best regards,
Kristina
