MyStake Casino - Player's struggling to complete account verification.

salve ho provato ad aprire un conto gioco su questo casino sbagliando a digitare il mio indirizzo email all aperture . ho provato a riaprire un nuovo conto gioco con l email corretta ma mi diceva che il mio documento che avevo allegato al conto in precedenza era gia stato usato. Ho provato piu volte a contattate il servizio clienti ma senza mai riuscirci anche perche non padroneggio la lingua inglese e loro rispondo solo in inglese potete aiutarmi?

Dear lucaleo87,

Thank you very much for submitting your complaint. I’m sorry to hear about your issue in the casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Did you try to explain to the casino the reason why you opened the second account?

Did you deposit and play in either account in the casino?

Was the rest of your personal information you entered in the casino correct?

Thank you very much in advance for your reply.

Best regards,

Tomas

ciao tomas ho provato a contattarli e a spiegare la situazione ma continuavano a girare la cosa tra servizio clienti e nuove aperture hanno due reparti separati da quanto ho capito.non ho mai versato!!! quindi mai giocato! perche non si poteva verificare l accout.tutti i miei dati e i documenti di riconoscimento erano i miei,nel primo account avevo sbagliato email quindi non potevo verificare l email,nel secondo conto mi è stato detto che il mio documento di riconoscimento era stato gia verificato per il precedente conto ma nonpotevo verificarlo tramite email perche l indirizzo era sbagliato

Dear lucaleo87,

Did you suggest to the casino to change the email address for your original account to the correct email address?

Could you please forward the communication (emails, chat transcripts) between you and the casino to my email address at tomas@casino.guru?

Dear lucaleo87,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thanks for your email. I apologize for not replying sooner.

Did the casino understand you didn't open the multiple accounts on purpose?

Did the casino help you to restore at least one casino account so you can use it with your current email address?

Please let me know. I'll await your reply.

non ho piu avuto risposta dal casino ,dopo la loro richiesta di user di entrambi i conti ,ma io ricordavo solo quello del conto con l email corretta.

Dear lucaleo87, did the casino tell you you cannot play with them anymore, or did they explain under which circumstances you can continue using your account?

Is your login information for your first account saved somewhere on your computer or in your browser?

I'll await your reply.

Dear lucaleo87,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.