The player from Argentina is experiencing difficulties withdrawing his winnings due to ongoing verification. We rejected the complaint because the player didn't respond to our messages and questions.
Hello, I wanted to withdraw money in mystake (mandatory verification) since I was recording a video on youtube (+78k subs) showing the site because I liked it. But when trying to verify myself I get a message that my verification was not possible.
I already sent two emails to the kyc email that appears below the message and I do not receive any message or anything like that..
Dear slotssj,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Have you been informed what specifically seems to be a problem in verifying your account?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela