The player from Spain cannot withdraw his winnings due to an active bonus. The complaint was rejected because the player didn't respond to our messages and questions.
I have inadvertently redeemed a bonus that I did not want to redeem and now I cannot withdraw my money
Dear Anas,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you personally activated the bonus? Could you please advise which bonus you activated and if you've already started playing with it?
Thank you very much in advance for your reply.
Best regards,
Kristina