HomeComplaintsMyStake Casino - Player's not able to request a withdrawal.

MyStake Casino - Player's not able to request a withdrawal.

Amount: €50

MyStake Casino
Safety Index:High
Submitted: 18 Jan 2023 | Case closed : 01 Feb 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Spain cannot withdraw his winnings due to an active bonus. The complaint was rejected because the player didn't respond to our messages and questions.

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1 year ago
Translation

I have inadvertently redeemed a bonus that I did not want to redeem and now I cannot withdraw my money

Automatic translation:
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1 year ago

Dear Anas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you personally activated the bonus? Could you please advise which bonus you activated and if you've already started playing with it?

Thank you very much in advance for your reply.

Best regards,

Kristina

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1 year ago

Dear Anas,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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